Terms and Conditions

The information contained in this Site is for general guidance on matters of health interest only. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Dr. Michael Ayling is not responsible for any errors or omissions, or for the results obtained from the use of this information.

All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no event will Dr. Michael Ayling, related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this Site connect to other Web Sites maintained by third parties over whom Dr. Michael Ayling has no control. Dr. Michael Ayling makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
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Feedback and Complaints

We are committed to providing high-quality anaesthetic care and ensuring all patients are treated with respect, dignity, and professionalism. Patients are encouraged to provide feedback or raise concerns regarding any aspect of the services provided by this practice.Patients may submit feedback or complaints directly to Dr. Michael Ayling using the following contact details:
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Email: info@michaelayling.com.au
Phone: 02 4626 8254

If a concern cannot be resolved directly with Dr. Michael Ayling, patients have the right to lodge a complaint with the appropriate health complaints authority. In New South Wales, the relevant authority is:

Health Care Complaints Commission (HCCC)
Website: www.hccc.nsw.gov.au
Phone: 1800 043 159
Email: hccc@hccc.nsw.gov.au

Complaints can also be directed to the Australian Health Practitioner Regulation Agency (AHPRA) if the matter involves a registered medical practitioner.

AHPRA
Website: www.ahpra.gov.auThis complaints mechanism is provided to ensure patients have access to an independent, transparent, and fair process for addressing any concerns related to the anaesthetic care and professional conduct of this practice.